Welcome to Anara Health. These Terms and Conditions govern your use of this website ("Site"). Please read them carefully.

 

Acceptance of These Terms and Conditions

This Site is owned and operated by Anara Health (referred to as "we", "our" or "us"). By accessing, browsing, or using this Site, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use this Site.

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Content on the Site

The content on this Site is provided for general information purposes only and is subject to change without notice, including these Terms and Conditions. We may, at any time and without notice, vary, modify, suspend, or discontinue any part of the Site.

Information, articles, and resources provided on this Site are not a substitute for personalised advice or care. Content does not constitute medical, therapeutic, or professional advice and should not be relied upon as such.

Anara Health recommends seeking personalised guidance through a consultation with a qualified practitioner for advice tailored to your individual needs.

To the fullest extent permitted by law, Anara Health takes no responsibility for actions or decisions made based on information contained on this Site.

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Use of Consultations and AI-Assisted Documentation

Consultations with Anara Health may involve the use of secure digital tools, including optional AI-assisted transcription, to support accurate clinical documentation.

AI transcription, where used:

• Operates live only

• Is not retained beyond the preparation of clinical notes

• Is stored temporarily for a maximum of seven (7) days

• Is permanently deleted once notes are finalised and filed

Use of AI transcription is optional. You may opt out at any time by notifying your practitioner before or at the commencement of your appointment. Opting out will not affect the quality or availability of your care.

Further details are outlined in our Privacy Policy.

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Your Use of the Site

Your use of any information or materials on this Site is entirely at your own risk. It is your responsibility to ensure that information available through this Site meets your personal requirements.

Neither Anara Health nor any third party provides any warranty or guarantee regarding the accuracy, completeness, timeliness, or suitability of information on this Site. We expressly exclude liability for any inaccuracies or errors to the fullest extent permitted by law.

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Products, Returns and Exchanges (If Applicable)

Where products are offered, each item is carefully checked prior to dispatch. If you receive a damaged or faulty item, please contact us within 7 days of receipt with photographic evidence.

In accordance with Australian Consumer Law, we are not required to provide a refund or replacement for change-of-mind purchases. You are entitled to a refund, replacement, or repair if a product has a major fault.

For hygiene and safety reasons, certain items (including intimate or body-health products) may not be eligible for return or exchange. Digital products are non-refundable once accessed or downloaded.

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Gift Vouchers (If Applicable)

Gift vouchers are valid for three (3) years from the date of issue unless otherwise stated. Gift vouchers are not redeemable for cash and cannot be refunded or exchanged.

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Intellectual Property

All intellectual property on this Site, including without limitation all text, graphics, logos, trademarks, service names, and copyright works, is owned by or licensed to Anara Health. All rights are reserved.

Anara Health® is a registered trademark. All other trademarks, logos, and service names displayed on this Site are the property of Janine Shifman.

You may access, view, and print content from this Site for your personal, non-commercial use only. You must not reproduce, copy, distribute, publish, or otherwise use any content from this Site without our prior written consent.

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Information Disclaimer

All content on this Site is provided for general information purposes only and is not intended to replace professional advice from your own healthcare provider. Always consult a qualified healthcare professional regarding your individual health concerns.

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Limitation of Liability

To the fullest extent permitted by law:

• All warranties, representations, and guarantees (express or implied) are excluded; and

• Anara Health is not liable for any loss, damage, expense, or consequential loss arising from your use of this Site or reliance on its content.

Nothing in these Terms limits any rights you may have under Australian Consumer Law.

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Third-Party Websites

This Site may include links to third-party websites for convenience only. We do not control, endorse, or accept responsibility for the content, accuracy, or practices of third-party sites.

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Privacy

Our Privacy Policy governs how we collect, use, and protect your personal information and forms part of these Terms and Conditions. Please review it carefully.

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General

If any provision of these Terms is found to be unenforceable, it will be severed to the extent necessary without affecting the remaining provisions.

We may update these Terms and Conditions from time to time. Continued use of the Site indicates acceptance of the updated terms.

These Terms are governed by the laws of Victoria, Australia, and any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.